DELIVERY + RETURNS

RETURNS

You are welcome to return any item within 7 days of receipt, with proof of purchase.
We suggest you contact us via email aluphill2@gmail.com  to organise this. You will be required to ship the item/s to us at your own expense. All items must be returned in new condition and in their original packaging. We will then email details of your store credit for the cost of the item. You can use your credit either online or in-store. Please note we will not refund shipping costs.

No exchange or refunds will be given for any items that have been purchased on sale.

If your item arrives later than you hoped for we are unable to provide a refund as we cannot guarantee shipping or delivery times. You are still welcome to return your item for a credit.

To return your product, you should mail your product to: 6-8 Templar Street Forbes, NSW, 2871, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGED OR FAULTY GOODS

If your item arrives in faulty condition or damaged please contact us with 7 days of receipt for details how to return your item for a replacement or refund. We promise we will do our best to sort this out for you as soon as possible. Unfortunately we are not able to reimburse you for goods damaged in transit unless you have requested and paid for insurance in the checkout process.

DELIVERY

Most orders are shipped via Australia Post and are usually shipped within 24 – 48 hours. Exact delivery times will vary depending on your location. Generally you should receive your parcel within 5 business days to all capital cities (this can take up to 10 days in regional and rural areas). Please allow extra time for processing and shipping at peak times.

For larger items and international shipping, please email aluphill2@gmail.com for a quote.